Customer Interface

Vixen Building Services and Property Maintenance includes a range of system options that allow entry of calls with updating/progressing of status data, completion, reports & certification.

The system’s functionality includes full integration with third-party housing, FM & repairs systems, user-friendly web-portals and continuous monitoring/reporting.

 

Feature Wheel

  • Workflow system integration
    • Choose property to report problem/progress calls.
    • Identify existing job & view status.
    • Enter new problem/job with full details.
    • E-mail service & maintenance provider to progress job.
    • Optionally select appointment preferences where required.
    • View uploaded completion/SLA/KPI reports.
  • Job logging online
    • List & choose property to report problem.
    • Detailed problem/job entry.
    • Optionally select appointment preferences
  • Job tracking online
    • List & choose property or job reference.
    • Identify existing job & view status.
    • Enter new problem/job details.
    • E-mail service provider to progress job.
    • Optionally select appointment preferences.
  • Forms & certificates
    • List & choose property to report problem.
    • Identify existing job & view status.
    • Job reports include safety checks and certificates.
    • E-mail service provider to progress job.
    • Optionally select appointment preferences.
    • View uploaded completion/SLA/KPI reports.
  • KPI reports
    • E-mail service & maintenance provider to progress job.
    • View uploaded completion/SLA/KPI reports.
    • Reports based on agreed criteria.